Frequently Asked Questions

What does the room and board cover?

Room and Board covers the rent for the room, housekeeping services, laundry and linen services, Medical Administration and Record Keeping, 24/7 supervision by Licensed Care Givers, In-House Entertainment including Games, Music, Exercise, and Pet Therapy.

 What am I responsible for outside of Room and Board?

Acquisition of medications, any nutritional supplements required such as vitamins or Boost, Transportation for the resident for any out of home activities.

 Do you do transportation?

We do not provide transportation outside of the homes at this time. However we do have the contacts for local Transportation companies who have vehicles to transport those who need wheelchair or stretcher services.

Do you have a Doctor for the house?

We work with several Mobile Physicians for each house as provided and contracted through each Resident’s Insurance.

What level of care do you provide in the home?

We provide

 Does my loved one need to leave the home if they are on Hospice?

 No. Most Hospice patients can be cared for in our home. Our staff  has experience and works side by side under the supervision of the Hospice Doctors and Nurses to provide end of life care.

Do you celebrate the holidays in home?

Yes. We celebrate all major holidays and if there is a denomination or holiday we are unfamiliar with that the Resident would like to celebrate, we are able to accommodate that.

My Mom or Dad is a wanderer. Can you still take  care of them?

Yes. Our facilities are equipped with wanderers locks and alarms. In addition to that our staff is trained to supervise and handle those residents who are wanderers.

 I feel guilty about having to place my loved one in someone else’s care. Is this wrong?

No, this is completely normal. For many families the process of having to admit that you need additional help to care for your loved one and then finding the right home for them can be very stressful. But Assisted Living Homes like ours exist because taking care of a loved one is in of itself a full-time job. Managing that with children, work, marriage, and your life can be overwhelming. Our service is not only meant to help your loved one, but to help you reclaim your life as well. Our goal is that when you visit your loved one your focus is on having a good time with your loved one and to leave the hard work to us and the Doctors.

 How often am I allowed to visit? What are the visiting hours?

You are allowed to visit anytime you want. Our home is your home as well. Now, with that said, there are busier times than others. The home is “awake” and operating from 7:00 a.m – 7:00 p.m, most days, however some residents are up earlier or up later than others. We recommend not visiting during meal times as these are quite the production. We have breakfast as 8:00 a.m., lunch at 12:00 p.m., and dinner at 5:00 p.m. daily. Snack times are general at 10:00 a.m. and 2:30 p.m. If you would like to join your loved one for a meal, just call the manager in advance so we can set a place for you!

I would like to bring my loved one a gift, snack, etc etc? Is that allowed?

Yes this is allowed, however this would need to be checked in with the Manager first. We need to be sure that anything that can effect a Resident’s safety (scissors, nail clippers, etc) or a Resident’s nutrition (anything with an active ingredient, even cough drops!) is accounted for.

 

Are the rooms private?

Yes, all of our rooms are private unless otherwise stated.

Can you perform this service?

 We do hoyer lift, two person transfer, incontinence care, PIC line, Colostomy Care, Catheter Care, G-Tube feeding, Oxygen, Glucose, End of Life, Narcotics, Behavioral including anxiety, dementia and alzheimers.

Can we bring my mom or dad’s animal?

 No. At this time we are not accepting animals into the homes. Dogs and Cats, while great companions can be a trip hazard as well as a safety hazard to your loved one and other residents.

 Can mom or dad smoke in the house?

No smoking is allowed in the homes due to resident who may need to use Oxygen supplies. However, each home does have a designated smoking area in the backyard with proper signs and disposal units.

 Is there supervision at night?

 Yes. Our Care Givers are in the home 24 hours a day and 7 days a week. While we can not formally say we provide Night Staffing as defined by the Arizona Department of Health, we still do night checks, Night turnings, and night medication administrations as directed by each Resident’s Service Plan.

Do you have any Brochures or Flyers available for me to view?

 Yes and they are attached!

Brochures & Flyers

Please click on an image below to view the full .pdf documents.

Casa Felicidad at Sydney
Casa Felicidad at Higuera
Casa Felicidad at Stetson